Terms & Conditions.

Effective Date: 04 October 2025
Company: W Creates Digital Pte Ltd (“W Creates Digital”, “we”, “our”, “us”)
Website: https://www.wcreatesdigital.com

These Terms & Conditions and Privacy Policy (“Terms”) govern your access to our website and your engagement of any products or services offered by us (the “Services”).
By using our website or engaging our Services, you agree to be bound by these Terms.

 

1. Definitions

  • Client / You / Your means any individual or business engaging W Creates Digital for Services.

  • Services include social-media marketing and management (Facebook & Instagram), online advertising (Google Ads, YouTube, TikTok, Meta Ads), website design & development, branding, graphic design, content creation, and any related consultancy or creative work.

  • Work Product means any deliverables, creative materials, or digital assets developed during the engagement.

  • Proposal / Quotation / Subscription Plan means the written document or web page describing the specific scope, deliverables, and fees accepted by the Client.

  • Agreement means these Terms together with the accepted Proposal.

 

2. Engagement & Acceptance

By signing a Proposal, completing a subscription checkout, or making payment, you confirm that you have read, understood, and accepted this Agreement.
Where any inconsistency exists, the specific terms in the Proposal prevail.

You warrant that you are authorised to act on behalf of the entity engaging us.

 

3. Licence & Use of Services

We grant you a limited, non-exclusive, non-transferable licence to access our website and to use the Services and Work Product strictly for your internal business purposes, subject to full payment and compliance with these Terms.

You shall not reproduce, resell, or redistribute any Work Product or materials created by us without prior written consent.

 

4. Fees, Payment & Taxes

  1. All fees are quoted in Singapore Dollars (SGD) and payable in advance.

  2. W Creates Digital Pte Ltd is not GST-registered; our service fees are GST-free.

  3. Advertising costs charged directly by third-party platforms (Facebook, Instagram, Google, YouTube, TikTok, etc.) may include GST or other taxes imposed by those platforms and are payable by the Client directly.

  4. Invoices are due on receipt unless otherwise stated. Late payments may incur suspension of work.

  5. Payments are non-refundable once the Service commences.

  6. Unless agreed otherwise, we may withhold or disable access to unfinished Work Product until full payment is received.

  7. No set-off, counter-claim, or withholding is permitted except as required by law.

 

5. Intellectual Property Rights

  • We remain the sole owner of all intellectual property, know-how, templates, and pre-existing materials (“Company Background IPR”).

  • Upon full payment, you receive ownership of the final deliverables (newly created IP) solely for your business use.

  • We retain a perpetual, royalty-free licence to display completed work, screenshots, or case studies in our portfolio unless you request otherwise in writing.

  • You confirm that any materials you supply (logos, text, images, footage, etc.) do not infringe any third-party rights, and you indemnify us against all related claims.

 

6. Confidential Information

Both parties agree to keep all non-public business information strictly confidential and to use it only for the purpose of fulfilling this Agreement.
This obligation survives termination.

 

7. Client Obligations and Conduct

You agree to:

  • Provide accurate, timely information, approvals, and login access where required.

  • Respond within ten (10) working days to our communications to avoid project delay.

  • Treat our staff and partners respectfully and professionally.

  • Refrain from using our Work Product for unlawful, defamatory, or misleading purposes.

  • Pay all fees and additional costs for extra revisions, rush requests, or out-of-scope work.

You represent and warrant that:

  • You have full authority to engage us;

  • All information provided is true and current; and

  • Your engagement does not breach any other agreement or law.

 

8. Revisions & Additional Work

  • Each deliverable includes up to three (3) rounds of revisions unless otherwise stated.

  • Significant design or content changes beyond the approved scope will incur extra charges (typically S$25 per hour or as quoted).

  • Expedited (“rush”) work or requests outside normal business hours (Mon–Fri 9 am–6 pm SGT, excluding public holidays) are subject to additional fees.

 

9. Limitation of Liability

  • Services are provided on an “as is” and “as available” basis. We make no guarantee of specific marketing or sales results.

  • We are not liable for indirect, incidental, or consequential losses including loss of profits, goodwill, or data.

  • We are not responsible for factors outside our control such as changes in platform algorithms, influencer conduct, market conditions, or third-party system outages.

  • Our maximum aggregate liability to you shall not exceed the total fees paid to us in the preceding three (3) months.

 

10. Termination

  • Either party may terminate the engagement with one (1) month’s written notice.

  • We may terminate immediately for non-payment, misconduct, or breach of these Terms.

  • Upon termination, all outstanding amounts remain payable.

  • You will retain completed Work Product only upon full payment.

  • Confidentiality and IP clauses survive termination.

 

11. Dispute Resolution

Any dispute arising from or relating to these Terms shall first be attempted to be resolved amicably within 30 days.
If unresolved, the dispute shall be submitted to mediation at the Singapore Mediation Centre (SMC) before either party commences court proceedings.
These Terms are governed by and construed in accordance with the laws of Singapore, and the courts of Singapore shall have exclusive jurisdiction.

 

12. Privacy Policy (Compliance with Singapore PDPA 2012)

12.1 Collection of Personal Data

We may collect personal data (name, email, phone number, company, payment info, etc.) when you visit our website, submit enquiries, subscribe, or communicate with us.

 

12.2 Use of Personal Data

Your data may be used to:

  • Deliver and manage our Services;

  • Process payments and invoices;

  • Provide project updates and respond to enquiries;

  • Send marketing information about W Creates Digital’s own products or promotions (where consent is given or permitted by law);

  • Comply with legal obligations.

 

12.3 Disclosure of Data

We may share data with:

  • Employees, subcontractors, or service providers assisting in service delivery;

  • Third-party advertising or payment platforms (e.g., Meta, Google, TikTok);

  • Government agencies when required by law.
    We will not sell or rent your data to third parties.

 

12.4 Data Security & Retention

We use reasonable safeguards to protect personal data and retain it only as long as necessary for business or legal purposes.

 

12.5 Access & Correction Requests

To access, correct, or withdraw consent for your personal data, email hello@wcreatesdigital.com.
We will respond within a reasonable timeframe under PDPA guidelines.

 

13. Amendments

We may amend these Terms at any time to reflect updates in law or business practices.
Revised Terms take effect upon publication on our website. Continued use of our Services constitutes acceptance.

 

14. Miscellaneous

  • Severability: If any provision is invalid or unenforceable, the remainder remains effective.

  • No Third-Party Rights: Nothing in these Terms confers rights under the Contracts (Rights of Third Parties) Act 2001.

  • No Waiver: Our failure to enforce any right does not constitute a waiver.

 

15. Contact Us

Email: hello@wcreatesdigital.com
Contact Number: +65 8119 4484
Company Registered Name: W Creates Digital Pte Ltd

 

*W Creates Digital Pte Ltd is not GST-registered. Service fees are GST-free. Advertising platform costs may include GST charged directly by the respective platforms. By using this website, you agree to our Terms & Conditions and Privacy Policy.